Warranty Process



Customer submitted after-sales service application, customer service will be submitted to the quality of the application engineer, quality engineers decide whether the product malfunction is in the warranty according to the relevant pictures and description provided by the customer based on "return policy"



1. Within the warranty. T-motor offers free repairment, customers return and provide a tracking number and sent the goods to the T-motor dealer / agent / factory sign then T-motor will arrangement for repairment or replacement of new goods;


2. Not covered in the warranty. T-motor engineers will appraise the value according to the actual repairment situation.


1). Customers reject to pay the repairment cost, after-sales service application canceled,and this fter-sales service is termination


2). The customer decides to repair the goods at their own expense and send the goods to the T-motor dealer / agent / factory receipt, after the repairment,  T-motor will send the goods to customers ,this service is termination